FAQ

Call:00702 490230

hello@magiccakes.co.uk

Everything you wanted to know

  • How fresh are your cupcakes?
  • Our cupcakes are usually baked and decorated either on the day or the day before they are required, so that they are ready for delivery or collection. This ensures that they are as fresh as possible.
  • How long do your cupcakes last?
  • All of our cupcakes are made with the freshest, finest ingredients and will stay fresh for up to three days in an airtight container stored at room temperature. Do not put them in the fridge as this can make them stale and dry.
  • Do you use any additives or preservatives?
  • No, we do not use any additives or preservatives. We believe in using the finest ingredients possible and use only free range eggs and fresh butter. We bake in small batches using traditional recipes for the best handmade taste.
  • Are your cupcakes suitable for those with nut allergies?
  • Unfortunately, we cannot guarantee any of our cupcakes are completely nut free. All of our cupcakes are made in a kitchen which uses nuts for other receipes, and therefore our cupcakes may not be suitable for those with nut allergies
  • Will you liaise with the venue/caterers?
  • Yes, we are more than happy to liaise directly with wedding "venue/ caterers"
  • Can I have bespoke cupcakes?
  • Yes. The cupcakes are personal to you and can be decorated as you request them, i.e. in your chosen colour theme and with the decorations of your choice.
  • What flavours are available?
  • Our regular cupcakes come in ten flavours. However, for large orders or celebrations, it is best to keep things simple so to cover most guests' tastes we recommend vanilla or chocolate sponge. A mix of both flavours can be supplied (usually 50/50).
  • What icings do you use?
  • We use piped buttercream or fondant icing. A mixture of both icings can be supplied (again usually 50/50).
  • What decorations do you have available?
  • For weddings our most popular decorations are hearts, roses, butterflies or blossoms. For Christenings and baby showers we usually supply a mixture of baby themed decorations such as bootees, baby feet, prams, bibs, etc. (in blue or pink of course!). For birthdays we can supply numbers, sprinkles, roses, blossoms, stars or butterflies.

    Additional decorations such as edible glitter in a variety of colours can also be added.

    Please feel free to request other decorations to the above.
  • How do I place an order?
  • Simply fill in the request form, send us an email or call us detailing your requirements – what the occasion is, when and where, number of cupcakes required, colour theme and any decorations you have in mind. We will then get back to you to confirm the details and price.
  • Do I have to pay a deposit?
  • Once you place an order, a non-refundable 50% deposit is payable by cash, bank transfer or cheque. This will secure the date the cakes are required. The remainder is payable on delivery or collection.
  • How far in advance do I have to order?
  • We recommend giving as much notice as possible for tailor-baked orders, but recommend a minimum of 7 days notice. For cupcake orders we generally need 3-4 days notice, but may be able to fulfil orders quicker. Please call us to discuss your requirements.
  • Do you hire out cupcake tiers?
  • Yes, we hire out our cupcake tiers at the following rates:

    3 tiers      £10.00 with £20.00 refundable deposit
    5 tiers      £20.00 with £35.00 refundable deposit
    7 tiers      £25.00 with £50.00 refundable deposit
  • The deposit will then be refunded once the cupcake tier is safely returned to us.
  • We also have chocolate fountains available for hire. Please contact us to find out more.
  • Is there a delivery and set-up charge?
  • Contact us to find out more about our delivery services and set-up charges.
  • Is there a minimum order?
  • Yes, our minimum order is 12 cupcakes.